Contact Us

Thanks for stopping by. Whether you have a question, spotted something that doesn't look right, or simply want to share your thoughts, we'd be glad to hear from you. Every message is read by a real person, and we do our best to reply as quickly as we can.

How to Reach Us

The easiest way to get in touch is by email. Write to us at info@iba.org.uk and we'll pick it up from there. We usually reply within two to three working days, although busier periods can take a little longer. If you haven't heard back after a week, please check your spam or junk folder before sending a follow-up.

What You Can Contact Us About

We welcome messages on a wide range of subjects, including:

• Corrections: If you believe something on the site is out of date or inaccurate, tell us which page it's on and what needs fixing. Clear details help us check and update things faster.
• General questions: Not sure where to find something? Ask, and we'll point you in the right direction.
• Feedback: Ideas on how we could make the site clearer or more useful are always appreciated.
• Partnerships and media requests: Please include your name, the organisation you represent and a short summary of your request.

Tips for a Quicker Reply

To help us respond well the first time, try to:

• Use a short, descriptive subject line, such as "Broken link on guide page".
• Include the web address of any page you're referring to.
• Keep your message focused on one topic. If you have several unrelated questions, separate emails make them easier to track.

Please don't send passwords, bank details or other sensitive personal information by email. We will never ask you for this kind of information.

What We Can't Help With

We are an independent information website. We can't manage accounts, process payments or settle disputes on behalf of other websites or services. If your question is about one of those, the quickest route is usually to contact that provider directly.

Your Information

When you write to us, we only use your details to respond to your message and keep a record of our conversation. You can read more about how we handle and protect your data in our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.

We appreciate you taking the time to get in touch, and we look forward to hearing from you.